Processing Time

      Our goal is to have your order shipped as soon as possible. Orders are typically shipped within 1-3 business days. We do not process orders on weekends or holidays.

      If your order has shipped, but the tracking information hasn’t updated, please allow 10 business days before contacting us for a replacement.

      Shipping Carrier

      To provide the quickest and most affordable service possible to our customers, we ship orders via the United States Postal Service (USPS).

      First-Class Parcel

      Standard shipping on all orders get free USPS First-Class shipping. USPS First-Class typically takes 5-8 business days to arrive.

      Priority Mail Express

      All Priority Express shipping orders confirmed before 2:00 P.M. EST will be processed the same business day.

      APO Shipping

      While we can ship to APO's, we cannot provide reliable tracking information via USPS. Often, these orders arrive within 2 weeks, but it could take as long as 6 weeks in some cases. Unfortunately, we cannot provide return labels for our APO customers at this time.

      International Shipping

      We do not ship outside the continental United States at this time.

      Order Cancellations & Modifications

      Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order before 11 A.M. (EST) Monday through Friday.

      Incorrect Addresses

      If an order is placed to the wrong destination or an address is entered incorrectly, that order is considered to have an Incorrect Address.

      It is the customer's responsibility to input the correct shipping address when placing an order.

      Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes before 11 A.M. (EST) to your order after you have placed it with us.

      Undeliverable / Refused Packages

      Packages returned with failure of delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be refunded once received back to our facility. Undeliverable packages for international orders may be subject to abandonment.

      Missing Items

      All orders with a missing item(s) must be reported to customer support within 3 days of receiving the package.

      Lost or Unreceived Packages

      In the unlikely event, your package is lost or unreceived by the USPS. You'll need to file a claim as soon as possible.

      Flipstik is NOT responsible for lost or unreceived packages.

      Flipstik will NOT file an insurance claim on your behalf.

      Credit card chargebacks and PayPal disputes made due to lost or unreceived packages are unacceptable.

      You can file your claim online here:

      For more information, filing a new claim or checking on an existing claim, please contact USPS Customer Service at 1 (800) 275-8777