Processing Time

      Our goal is to have your order shipped as soon as possible. Orders are typically shipped within 1-3 business days. We do not process orders on weekends or holidays.

      If your order has shipped, but the tracking information hasn’t updated, please allow 10 business days before contacting us for a replacement.

      Shipping Carrier

      To provide the quickest and most affordable service possible to our customers, we ship orders via either UPS or USPS depending on region.

      Delivery Time

      Depending on region and method of shipping, orders usually arrive 3-5 business days after shipping. It can take up to 5-8 business days in some cases.

      APO Shipping

      While we can ship to APO's, we cannot provide reliable tracking information via USPS. Often, these orders arrive within 2 weeks, but it could take as long as 6 weeks in some cases. Unfortunately, we cannot provide return labels for our APO customers at this time.

      Order Cancellations & Modifications

      Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order before 11 A.M. (EST) Monday through Friday.

      Incorrect Addresses

      If an order is placed to the wrong destination or an address is entered incorrectly, that order is considered to have an Incorrect Address.

      While we do moniitor orders for possible incorrect addresses and update as needed, it is ultimately the customer's responsibility to input the correct shipping address when placing an order.

      If an order is shipped out with an incorrect address and we are notified within 30 days we can send a replacement unit.

      Undeliverable / Refused Packages

      Packages returned with failure of delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be refunded once received back to our facility.

      Missing Items

      All orders with a missing item(s) must be reported to customer support within 3 days of receiving the package.

      Lost or Unreceived Packages

      In the unlikely event, your package is lost or unreceived, a claim must be filed through the shipping carrier as soon as possible.

      Flipstik is NOT responsible for lost or unreceived packages.

      Flipstik will NOT file an insurance claim on your behalf.

      Credit card chargebacks and PayPal disputes made due to lost or unreceived packages are unacceptable.