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Flipstik FAQs

Here are some questions that come up a lot:

What does Flipstik stick to?

Flipstik sticks to virtually any flat surface including:

- glass / mirror

- walls (we DO NOT advise sticking to painted walls)

- leather

- brick

- metal

- wood

- hard plastics

- car dashes

- and more!

Flipstik DOES NOT stick to:

- porous surfaces (fabrics, human skin, ect)

- silicon or some rubber surfaces

- wet surfaces

- rough or uneven surfaces

What doesn't Flipstik stick to?

Flipstik DOES NOT stick to:

- porous surfaces (fabrics, human skin, ect)

- silicon or some rubber surfaces

- wet surfaces

- rough or uneven surfaces

Flipstik CAN stick to all of these:

- glass / mirror

- walls (we DO NOT advise sticking to painted walls)

- leather

- brick

- metal

- wood

- hard plastics

- car dashes

- and more!

How to set up Flipstik for the first time?

Setup instructions can be found inside your Flipstik packaging:

How long will my Flipstik last?  How many times can it 'stick' ?

Flipstik's synthetic setae adhesive lasts for 1000s of sticks!

When properly cared for, Flipstik will last the average person about a year or longer!

When Flipstik starts to use its stick you can simply clean it with an alcohol pad or soap and water.

How do you clean a Flipstik? 

When Flipstik starts to use its stick you can simply clean it with an alcohol pad or soap and water. Here is a great instruction sheet our founder, Akeem's Mom, made for his grandfather. You can follow it too!

Flipstik's synthetic setae adhesive lasts for 1000s of sticks!

When properly cared for, Flipstik will last the average person about a year or longer!

What do I do when Flipstik stops sticking?

When Flipstik starts to lose its stick you can simply clean it with an alcohol pad or soap and water. Here is a great instruction sheet Akeem's Mom made for his grandfather. You can follow it too!

Flipstik's synthetic setae adhesive lasts for 1000s of sticks!

When properly cared for, Flipstik will last the average person about a year or longer!

Does Flipstik work with my phone's wireless charging?

Yes!

In general Flipstik does not interfere with wireless charging! However if you have a very thick case you may experience issues. The power of your wireless charger may also play a factor as some charges allow more distance than others.

Can Flipstik be customized?

Yes! For brands and organizations email us at hello@getflipstik.com Minimum Order: 100

For individuals you can order a single custom Flipstik [beta] from our partner here: https://www.zazzle.com/photo_flipstik_kickstand_hands_free_phone_grip-256071398942687143

What is the Adapter about?

Some glass-backed phones have an anti-fingerprint coating that causes the Flipstik (and many other adhesives) not to stick. So we created an adapter sticker to fix this problem.

Silicone cases are also notoriously sticky resistant. Our adapter sticker will help your Flipstik work on these cases too!

The adapter sticker is free, simply select the option when when you purchase your Flipstik

If you don't have and adapter sticker you can order one: Order an Adapter Sticker

My Flipstik is stuck to the wall not my phone!

Flipstik's synthetic setae adhesive lasts for 1000s of sticks!

When properly cared for, Flipstik will last the average person about a year or longer!

dWhen Flipstik starts to use its stick you can simply clean it with an alcohol pad or soap and water.

What if my Flipstik is broken?

Uh Oh! Let's get that fixed. Please fill out the 'Trouble Shooting' form at the bottom of this page.

Will Flipstiks damage my painted wall?

Although Flipstiks adhere to painted walls, we DO NOT suggest you do so. If the Flipstik isn't removed correctly (gentle twist), it could remove the paint. Please advise, we are not responsible for damages to your painted wall or cell phone.

Shipping FAQs

How long does shipping take?

USA: We ship via USPS for all domestic orders.

Standard Shipping - USPS First Class Package. Typically takes 3-7 Days from the day we ship your order. NOT the day you place your order.

Express Shipping - USPS Priority Mail. Typically takes 2-4 Days from the day we ship your order. NOT the day you place your order.

While we do are best to get you your order in a timely manner, we CANNOT guarantee shipping times as we are not the USPS.

If a Style you order is on Backorder/Pre-Order it will delay your order being shipped. We will email or text you as soon as your order is processed and on the way.

We do not partially fulfill orders, meaning that if 1 of your chosen styles is out of stock we will not ship your order until all of your chosen styles are available.

CANADA: We ship via USPS First-Class International/Canada Post and DHL

USPS First Class Package. Typically takes 3-7 Days from the day we ship your order. NOT the day you place your order.

WORLDWIDE: We ship via DHL for all international Orders

DHL Express - Ships to most countries in 3-5 days, up to 7 days for some countries. We understand that DHL Express is quite expensive however we have found it is the only reliable option for shipping internationally. We are working to find a more economical solution for our international customers.

We cannot control Tariffs, Taxes, or Duties, your Country may charge to receive the package.

Click for Details on Duties and TaxesUPS FEDEX DH

Do you ship internationaly?

CANADA: We ship via USPS First-Class International/Canada Post and DHL

USPS First Class Package. Typically takes 3-7 Days from the day we ship your order. NOT the day you place your order.

WORLDWIDE: We ship via DHL for all international Orders

DHL Express - Ships to most countries in 3-5 days, up to 7 days for some countries. We understand that DHL Express is quite expensive however we have found it is the only reliable option for shipping internationally. We are working to find a more economical solution for our international customers.

We cannot control Tariffs, Taxes, or Duties, your Country may charge to receive the package.

Click for Details on Duties and Taxes

Missing Package | My package says delivered but I don't have it! 

Yikes! There are a number of reasons your package may not be in your mailbox, try these steps:
 

1) Double check the address you provided & then check your mailbox and the surrounding areas

2) If you live in an apartment

  a) Sometimes the mail carrier will put your package in a "package box" and place a key in your mailbox.

  b) Sometimes the mail carrier will put your package in your neighbor's slot.

3) Leave a note

  Leave a note with your tracking number, on your door or mailbox for your mail carrier to notify them that you did not receive the package delivered. (They may have left it somewhere unexpected)

4) Wait 3 Business Days 

  Unfortunately sometimes packages get marked delivered before they are actually delivered! All tracking updates are provided by the postal service and we have no control over these.

5) USPS Help Request

  If your package has still not arrived after 3 business day, click here to be taken to the USPS help section on their website. Pick the second option: USPS Help Request

6) Send us an email!

We have found 95% of the time, the steps above will help you locate your package! But if you try all of these and still have no luck, don't worry we will do our best to help get your order replaced.

help@getflipstik.com

When will my order ship?

We try to ship most orders within 1-2 business days. While we do are best to get you your order in a timely manner, sometimes inventory will be out of stock due to the large increase in volume we have received from Shark Tank.

If a Style you order is on Backorder/Pre-Order it will delay your order being shipped. We will notify you as soon as your order is processed and on the way.

We do not partially fulfill orders, meaning that if one of your chosen styles is out of stock we will not ship your order until all of your chosen styles are available.

Have An Issue?

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